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Questions about your PayFlex account? Call Katie Hageman

Katie Hageman
109 N 7th Street Suite #2A Springfield, IL 62701
Phone: 217-788-5118
Fax: 217-679-8676

attachmentHorace Mann PayFlex Contact Information

This flyer will help guide you to the proper resource for your inquiry, for a first contact resolution.

Health/Dependent Care Flexible Spending Accounts

This is a program to allow certain deductions from your paycheck before taxes. Once deductions are elected under this program, you will be unable to make changes until the next open enrollment period unless you have a change in family circumstances. This program can save a significant amount in taxes for some people. We suggest that you contact the Horace Mann agent (Katie Hageman 217-788-5118) to discuss your options and how they will save you money. The plan year runs from June 1 through May 31. Open enrollment for this plan ends May 4, 2018. YOU MUST RE-ENROLL EVERY YEAR TO PARTICIPATE. Changes may be made only if there is a change in your status. If there is a change in status, the Payroll Dept. MUST BE CONTACTED WITHIN 30 DAYS OF THE QUALIFYING EVENT for modifications to the current plan.

download Keeping Your PayFlex Card Active

There may be times that you have to confirm that you used your PayFlex Card to pay for an eligible expense. 

If you see an alert or receive a letter by e-mail or mail, this means Payflex needs documentation from you that show you used your card to pay or an eligibile item or service

You must respond to keep your card ACTIVE.  If you do not respond to the request, your card will be suspended.  Once documentation is received and processed or repayment is processed, your card will be active again.

Please see the attachment for further details.

download Paying for Eligible Dental Expenses

View a detailed listing of eligible expenses at horacemann.payflex.com.

download Are You Mailing PayFlex Forms To The Right Place?

Once a new plan year begins, the card is loaded with the new annual election that an employee has requested.  To prevent possible issues for the participant, the debit card should never be swiped at a provider for a previous year expense.  The card should only be used to pay for current year services.  The run out period is designed to allow a participant extra time to gather receipts, statements, EOB’s etc. and submit for services incurred for the previous plan year, but the claim reimbursement requests must be submitted via paper form or online submittal. 

download PayFlex Advisor

An interactive tool to help you determine if a flex spending account is right for you.